Please Note: We do not offer free returns. Customers are responsible for all return shipping costs.

Returns

Can I return my order?

Yes.

If you're not completely satisfied with your purchase, you may return your item(s) within 90 days of receiving your order, as we proudly offer a 90-Day Satisfaction Guarantee.

To be eligible for a return, the following conditions must be met:

• The product must include all original parts, accessories, and packaging.
• The item must be returned in the same condition in which it was received, showing only normal signs of use.
• Products damaged due to misuse, negligence, or improper handling are not eligible for a refund.
• Products where hygiene is important must be thoroughly cleaned before being returned.
• Any manufacturing defects must be reported immediately after delivery.
• Return shipping costs are the responsibility of the customer.

Once your return request has been received, it will be reviewed within 7 business days. If your return meets all requirements, it will be approved during this period.

We reserve the right to refuse returned products if they appear to have been used improperly or damaged due to circumstances beyond our responsibility.

Please note that delays occurring after an order has been shipped, including carrier delays, strikes, customs processing, or other circumstances beyond our control, are not our responsibility. Refund requests based solely on these delays may be declined.

Product Performance

For the best results, it is important to use the product consistently and according to the provided instructions.

Results may vary from person to person and are not always immediate. Regular and proper use is essential to accurately evaluate the effectiveness of the product.

Our customer support team is happy to assist you during this period. We encourage you to contact us if you have any questions or need guidance on getting the best results.

Because our products are designed to deliver optimal performance when used correctly, we reserve the right to decline refund requests if there is no reasonable indication that the product has been used according to the provided instructions.

How Do I Return My Order?

If your order meets the return conditions above, please follow these steps.

Email us at:

info@vellorastyling.com

Please include the following information:

• Order number
• Reason for your return request
• Photos of the product (if damaged or defective)
• Your full name
• Your shipping address

Our support team will then provide you with the correct return address.

Please do not send your return to the sender's address.

Returns sent without prior approval may not be accepted.

Customers are responsible for all return shipping costs.

Right of Withdrawal

Consumers have the legal right to withdraw from their purchase under the conditions outlined below.

Withdrawal Period

You have the right to withdraw from your purchase within 14 days from the day you, or a third party designated by you (other than the carrier), receive the final item in your order.

Because our order processing system is fully automated, orders enter processing immediately after they are placed. For this reason, we cannot cancel or refund orders that have already entered processing.

Cancellation and refunds are therefore only possible after the goods have been delivered and returned.

To exercise your right of withdrawal, you must notify Vellora Styling with a clear statement, for example by email, informing us of your decision to withdraw from the purchase agreement.

Your withdrawal will be considered complete once we have received the returned goods.

Return shipping costs are the responsibility of the customer.

Orders Already in Transit

Depending on inventory availability, products may be shipped from Asia, the United Kingdom, Europe, or another international fulfillment center.

Because of this, shipping times may vary and are outside of our direct control.

If your order has already been shipped, it can no longer be cancelled.

Please wait until you receive your package and then contact us to begin the return process.

To help us process your refund more quickly, we recommend sending us your return tracking information once the package has been shipped back.

Refunds

Once we receive your returned item and confirm that it meets our return requirements, we will issue your refund without unnecessary delay and no later than 14 days after receiving both:

• your notice of withdrawal, and
• the returned goods.

Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

No additional fees will be charged for processing your refund.

Please note that original shipping charges (if applicable) are non-refundable.

Return Shipping

All returns must be shipped at the customer's expense to our central warehouse in Europe or Asia.